Refund policy

🔒 Rugpapi LA – Refund & Return Policy

Last updated: 4-5-2025

All Rugpapi LA rugs are handmade, custom-designed, and made-to-order. Due to the unique

and personal nature of each piece, we maintain the following return and refund policy:

📦 Return Policy

•We do not accept returns on any rugs unless the item arrives damaged or there was a clear

error on our end (wrong item, wrong size, etc.).

•Because of the nature of our work, there are no refunds for dissatisfaction with design style

after your custom request is submitted and approved.

🧵 Refund Policy

✅ 1-of-1 (Ready-to-Ship) Rugs

•If your rug arrives damaged, or you are genuinely unhappy with the product quality, you may

request a full refund within 48 hours of delivery.

•You must provide photos of the damage and original packaging for review.

🎨 Custom-Made Rugs

•Custom orders are non-refundable once production begins.

•If the rug arrives damaged or significantly flawed due to our error, you may be eligible for a

25% refund.

•Custom orders are approved by the customer before production — we do not offer refunds for

style, color, or design preferences after that point.

⚠️ Important Notes

•Rugs must be reported as damaged within 48 hours of delivery.

•We do not issue refunds for minor imperfections, size differences under 1”

, or slight variations

in color — this is the nature of handmade tufted work.•No refunds will be processed after the rug has been used, altered, or displayed.

•We reserve the right to decline refund requests that do not meet the conditions above.

🛠️ Repairs or Fixes

If a rug arrives with small fixable issues (loose fibers, patchable backing, etc.), we may offer to

fix or guide you through repair rather than issue a refund.

📩 Contact Us

If you believe your rug qualifies for a refund under the terms above, please contact us at:

ethaaan1323@gmail.com

Include your order number, photos, and a brief explanation of the issue.

✅ By placing an order with Rugpapi LA, you agree to this policy.